Banking · Canada-92%time to audit a decision
Tier-2 Canadian bank · retention agent
- Problem
- After regulator pressure on agent transparency, the bank could not reconstruct why a retention offer had been made.
- Wouessi role
- Architected and shipped a replayable retention agent over the existing CRM; built the Replay Envelope (Context Object + Model State + Policy State + Environment State).
- Tech
- Python · LangChain · Postgres · pgvector · MCP · Azure OpenAI
- Timeline
- 20 weeks · 2 senior engineers · 1 delivery lead
- Result
- Compliance now reconstructs any agent action in under 2 minutes (was 4 weeks). 8,000 weekly conversations covered.
